Business

Factsheet answering common questions from organizations (including businesses and nonprofit organizations) on balancing public health and access to customers. The FAQ covers what to say or do when a customer comes in without a mask, accommodating customers who say they cannot wear a mask, fake mask exemption cards, and what a business owner can ask a person about a disability. Certain disabilities make wearing a face covering difficult or impossible. A person with a respiratory condition, for example, may be unable to breathe effectively with a face covering.

The Great Plains ADA Center received many questions regarding face mask policies and the ADA from the business community. They collected a summary of these questions and the responses to guide businesses wanting to ensure their face mask policies comply with the ADA. Topics include fake exemption cards, masking for employees, and how to provide reasonable accommodations for patrons who cannot wear masks, among others.